We've been fixing networks, servers, and computers for Bay Area businesses and homes since 2004 — the same hands-on way the whole time.
ZDW Pro began as on-site computer support for small Bay Area businesses that didn't have the size — or the need — for a full in-house IT department. Over 20 years, the client list grew to include offices, retail locations, and homes across the region, but the model never changed: a technician shows up, looks at the actual problem, and fixes it.
No offshore ticket queues, no reading from a script. When you call, you're talking to someone who will likely also be the person standing in your office or living room later that day.
Most problems are easier to diagnose — and fix faster — with someone physically at the machine or the network closet.
You'll get a plain-language rundown of what went wrong, so you're not left guessing if it'll happen again.
No pressure to buy equipment or plans you don't need — just a fair assessment of what the job actually requires.
